Notice Concerning Confidentiality in Text Messages
Please note that Diverge and Bloom Counseling, PLLC utilizes a HIPAA compliant phone line, which means all phone calls and phone numbers used to make calls to the Diverge and Bloom Counseling, PLLC business number listed on this website will be protected, confidential information in accordance with HIPAA standards. However, this same security cannot be extended to SMS text messages. By choosing to text the listed phone number for Diverge and Bloom Counseling, PLLC, you are consenting to initiating contact with Diverge and Bloom Counseling, PLLC without HIPAA protections. This means HIPAA protections will not be in effect for any texts you send or the phone numbers used to send texts to Diverge and Bloom Counseling, PLLC.
Notice Concerning Winslow in Office
By scheduling for in office appointments, you are consenting to the possibility of Winslow being present at your appointment. Please be aware that Winslow is a non-shedding breed. Please be aware that, although he attended several training classes, Winslow is not a certified therapy dog. Winslow is a pet dog who accompanies his owner, Katharine Benoit, LPC to the therapy office and joins with clients in session. Please be aware he is up to date on all vaccines and does not have any bite history.
Notice to Consumers
In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help consumers understand their rights and available resources.
Requesting Your Health Care Records:
You have the right to request a copy of your mental health records. To request your records, please submit a written request to your treating clinician or to the practice directly. Requests may be made via email, secure client portal, or in writing. Records will be provided in accordance with Texas law and applicable privacy regulations. If you have questions about accessing your records, please contact our office for assistance.
Contacting the Texas Behavioral Health Executive Council (BHEC):
The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas. If you have questions about licensure or professional standards, you may contact BHEC directly: Texas Behavioral Health Executive Council –https://bhec.texas.gov/contact-us/
Filing a Consumer Complaint
If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General:
Office of the Attorney General – https://www.texasattorneygeneral.gov/consumer-protection
Notice Concerning Complaints in Texas
The Texas Behavioral Executive Council investigates and prosecutes professional misconduct committed by its licensees, including marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. This notice is provided as required by Rule 884.31 of the Texas Behavioral Health Executive Council.
Please call 1-800-821-3205 or visit https://bhec.texas.gov for more information.
Mailing Address:
Texas Behavioral Health Executive Council
333 Guadalupe Street, Tower 3, Room 900
Austin, Texas 78701
Notice Concerning Complaints in Oklahoma
The State Board of Behavioral Health Licensure (BBHL) has the responsibility of enforcing the regulations governing Licensed Professional Counselors (LPC), Licensed Martial and Family Therapists (LMFT), and Licensed Behavioral Practitioners (LBP). To file a Request for Inquiry (RFI) against a candidate for licensure or a license holder under the jurisdiction of the Board, please follow the instructions at the following link: REQUEST FOR INQUIRY
Good Faith Estimate
You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost. Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises